Legal notice

ROBAM UK Legal Notice

Last updated: 4 June 2026

This Legal Notice identifies the operator of this website and explains important limitations and responsibilities relating to website content, technical information, installation guidance and third-party services.

It should be read together with our Terms of Service, Privacy Policy, Shipping Policy and Delivery, Cancellations, Returns and Installation Suitability Policy.

Nothing in this Legal Notice limits or removes rights or responsibilities that cannot legally be limited or removed.

1. Website Operator and Company Information

This website, https://robamuk.com, is operated by:

ROBAM UK LTD
Company number: 14795393
Registered in: England and Wales
VAT number: 467148859
Registered office: 20-26 Kay Street, Manchester, England, M11 2DU
Trading and correspondence address: 22-26 Kay Street, Manchester, M11 2DU
Email: info@robamuk.com
Telephone: 0161 260 2200

In this Legal Notice, "ROBAM UK", "we", "us" and "our" mean ROBAM UK LTD.

2. Scope of This Legal Notice

This Legal Notice applies to the use of this website and the general information made available through it.

Purchases from ROBAM UK are governed by the Terms of Service, the product information shown when the order is placed, the policies applicable to the order and any order-specific written agreement.

The installation and operating manual supplied for the exact product model must be followed. Product-specific information and a specific written agreement take priority over general website guidance where they address the same subject.

3. UK Website and Overseas Use

This website is operated from the United Kingdom and is intended primarily for customers purchasing and installing products in the United Kingdom.

We do not represent that every product, instruction, certification, warranty or item of website content is suitable for use, installation, resale or regulatory compliance outside the United Kingdom.

Anyone intending to export, resell or install a product outside the United Kingdom must check the destination country's laws, product approvals, electrical or gas requirements, warranty position and other applicable requirements before purchasing or supplying the product.

4. English and Chinese Versions

Chinese-language content is provided to improve accessibility for Chinese-speaking customers in the United Kingdom.

We take reasonable care to keep English and Chinese content consistent. If there is a material difference or uncertainty, please contact us before ordering or acting on the information.

Subject to mandatory law and any clear written representation made to a customer, the English version is intended to be the primary version for interpreting this Legal Notice and our policies.

5. Website and Product Information

We take reasonable care to keep website content, product descriptions, prices, images, dimensions and specifications accurate and up to date. Errors, omissions or outdated information may occasionally occur.

Please note:

  • Screen settings, lighting and photography may affect the displayed appearance of colours and finishes.
  • Dimensions, weights and component positions may be subject to normal manufacturing tolerances.
  • Images of installed kitchens and products are illustrative and do not replace the exact model dimensions, technical drawing or installation manual.
  • Accessories, ducting, cabinetry, installation work and other items shown in an image are included only where the product page or written order confirmation expressly says they are included.
  • Product specifications, designs and packaging may be updated where this does not materially change an accepted order or where a change is required for safety or legal compliance.

If information on the website appears inconsistent, contact us before ordering, drilling, cutting, connecting or installing.

Nothing in this section removes a Consumer's right to receive goods that are as described, of satisfactory quality and fit for a purpose made known to and accepted by us.

6. Performance Figures and Marketing Claims

Performance figures and product claims may be based on manufacturer information, stated test standards or controlled test conditions.

Actual extraction, noise, heating, cooking or other performance can depend on factors including:

  • Installation method and mounting position.
  • Duct diameter, length, bends, restrictions and outside outlet.
  • Room conditions, ventilation and air replacement.
  • Gas or electrical supply.
  • Filters, cleaning, maintenance and normal use.
  • Cabinet design and surrounding construction.

A performance figure does not guarantee that the same result will be achieved in every property or installation. This does not affect rights where a product is faulty, misdescribed or does not meet a purpose that was specifically made known to and accepted by us.

7. Installation Guidance and Site Suitability

Website guides, diagrams, FAQs, messages, photographs and telephone guidance are provided for general planning and product-selection purposes. They are not a property survey, structural assessment or substitute for the exact product manual or a suitably qualified installer's assessment.

Before ordering and before any irreversible work, the customer and installer must confirm the exact model is suitable for the property and proposed installation. Relevant checks may include:

  • Floor-to-ceiling height and required mounting height.
  • Product, hob, cabinet and cut-out dimensions.
  • Cabinet strength, ventilation and service access.
  • Duct diameter, route, bends, wall opening and outside discharge point.
  • Gas type, gas pressure, electrical supply and connections.
  • Pipes, drains, cables, beams, joists and other hidden or visible obstructions.
  • Required permissions, building requirements and property restrictions.

Do not drill, cut, connect, alter or install until final suitability has been confirmed. A ducted cooker hood must discharge to a suitable outside point and must not discharge into a loft, roof, ceiling or other enclosed void.

Any remote guidance we provide is based on the photographs, measurements and information supplied to us. We are not responsible for an unsuitable result to the extent it was caused by incomplete or inaccurate information, hidden site conditions, later changes, or work by a third party. This does not exclude responsibility where our written advice was negligent or where responsibility cannot legally be excluded.

8. Independent Installers, Couriers and Other Third Parties

An installer, kitchen fitter, builder, electrician, gas engineer, courier, delivery partner or other third party is not our employee or agent unless ROBAM UK expressly appoints that person or organisation in writing.

We are not responsible for an independent third party's workmanship, statements, availability, delays or services, except to the extent that responsibility arises from our own breach, negligence or another matter for which we are legally responsible.

Our use of Shopify, payment providers, delivery partners or other service providers does not change the identity of the seller. The purchase contract for goods sold by ROBAM UK is with ROBAM UK LTD.

Links to third-party websites are provided for convenience or information. We do not control those websites and do not endorse or accept responsibility for their independent content, security, availability, products or services.

9. Important Large-Appliance Purchase Notice

Before ordering a large appliance, check the model, dimensions, installation conditions, delivery access and the applicable product manual.

For a Consumer change-of-mind return, the customer is normally responsible for the direct return cost. Large appliances usually require insured pallet transport. The estimated direct return cost is approximately £100 for most UK mainland collections, but the actual cost is location-dependent and may exceed £100 for Central London, congestion-controlled areas, remote or rural locations, the Highlands, islands and other difficult-to-serve areas.

Installation, connection, drilling, cutting, alteration or handling beyond what is necessary to inspect the goods may cause a lawful deduction for diminished value.

Full cancellation, return, delivery and installation-suitability information is available in:

This section does not affect rights relating to faulty, damaged, incorrect or misdescribed goods.

10. Website Availability, Security and Downloads

We may maintain, update, suspend or change the website where reasonably necessary. We do not guarantee that the website will always be uninterrupted, completely error-free or compatible with every device or software configuration.

We take reasonable precautions to protect the website, but no internet service or electronic communication can be guaranteed to be completely secure or free from harmful code.

You are responsible for using appropriate device security, current software and backups. Do not open a file or link that appears suspicious. Contact us if you believe the website, an account or a communication using our name may have been compromised.

Nothing in this section excludes responsibility for loss caused by our breach, negligence or another matter for which responsibility cannot legally be excluded.

11. Intellectual Property and Permitted Use

The website and its text, photographs, videos, graphics, technical drawings, guides, manuals, layout and other content are owned by or licensed to us and are protected by intellectual-property law.

You may view, download or print content for legitimate personal use or to assess, install, maintain or use a product purchased from us.

Unless the law allows it or we give written permission, you must not:

  • Reproduce, republish, sell, licence or commercially exploit protected content.
  • Remove copyright, trademark, safety or ownership notices.
  • Use our content or branding in a misleading way.
  • Frame, mirror or reproduce a substantial part of the website.
  • Use automated tools in a way that disrupts the website, bypasses controls or extracts protected or personal data.

ROBAM and related names, logos and marks belong to their respective owners. Nothing on this website grants a right to use them.

12. No Unauthorised Representation

No person or business may represent itself as ROBAM UK, our employee, agent, authorised distributor, authorised reseller, authorised installer or service partner unless that status has been expressly confirmed by ROBAM UK in writing.

Third parties must not make unauthorised promises, warranties, technical claims or representations on our behalf.

Please contact us using the details in this Legal Notice if you need to verify a person's or business's relationship with ROBAM UK.

13. Fraud and Payment-Security Warning

Treat unexpected requests to change payment details, send funds to a different account, disclose passwords or provide sensitive information with caution.

Before acting on an unexpected payment or account request, verify it by contacting ROBAM UK using the email address or telephone number published in this Legal Notice. Do not rely only on contact details contained in the unexpected message.

We are not responsible for a payment voluntarily sent to an unauthorised third party to the extent the loss was not caused by our breach or negligence. Nothing in this section limits responsibility that cannot legally be limited.

14. Reviews and User-Submitted Information

Reviews and other user-submitted content express the contributor's individual views and do not represent ROBAM UK's views unless we expressly say otherwise.

Anyone submitting information, reviews, photographs or other content must ensure it is accurate, lawful, based on a genuine experience where applicable, and does not infringe another person's rights.

Our Terms of Service contain further rules for submitted content.

15. Responsibility and Statutory Rights

The limitations and explanations in this Legal Notice are intended to allocate responsibility fairly and explain the proper use of website information. They do not create a blanket exclusion of responsibility.

We do not exclude or limit responsibility where doing so would be unlawful, including responsibility for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Breach of statutory Consumer rights.
  • Defective products under applicable law.
  • Any other matter that cannot legally be excluded or limited.

For purchases and claims, the more detailed responsibility provisions in our Terms of Service apply, subject always to applicable law.

16. Reporting Errors, Misuse or Concerns

Please contact us if you become aware of:

  • Incorrect or unclear product or website information.
  • A suspected security issue or fraudulent communication.
  • Unauthorised use of our content, company identity or branding.
  • A person or business falsely claiming to represent ROBAM UK.
  • A safety concern involving a product.

Where appropriate, include the relevant webpage, model or SKU, order number, screenshots and a clear description of the concern.

17. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to the website, our business, our policies or applicable law.

An updated notice applies to future website use from its publication date. It does not remove rights or change an accepted order retrospectively unless the law permits or requires the change.

18. Applicable Law and Contact

This Legal Notice is governed by English law, subject to any mandatory rights and protections that apply to a Consumer in the part of the United Kingdom where they live.

Questions or notices relating to this website should be sent to:

ROBAM UK LTD
Email: info@robamuk.com
Telephone: 0161 260 2200
Trading and correspondence address: 22-26 Kay Street, Manchester, M11 2DU